The lead didn't ghost you. Nobody followed up.
When a buyer goes quiet, Ava keeps the conversation alive — well-timed, personalized touches across all eight of your channels until they re-engage and book, or your team takes over. No lists to build, no reminders to set, nothing forgotten on a Friday afternoon.
This is what “we'll follow up” actually looks like.
One buyer, one truck, three weeks. Watch the touches go out on their own — and watch what happens when she finally answers.
Behind the follow-up
Your team forgets. This doesn't.
Every quiet lead nobody touched again is a buyer who bought somewhere that did follow up.
Follow-up that feels like your best salesperson.
Helpful, well-timed and personal — the follow-up your team would send if they had unlimited hours.
Multi-channel sequences
Touches run across all eight of your channels — Marketplace, Facebook Page, Instagram, website chat, SMS, X, Reddit and email — reaching the buyer where they actually replied.
Signal-aware timing
Opens, clicks, replies and no-shows change what happens next. An engaged lead gets a different cadence than one who's gone completely quiet.
Personalized touches
Every message references the real conversation — the unit they asked about, the questions they raised, what was already answered. Never a template with a name swapped in.
Pauses on rep takeover
The second a salesperson replies in the thread, the sequence stops. Your team is never talking over the AI, and the buyer never hears two voices.
Smart exit
The goal is a booked visit. Strong buying intent or any frustration routes the buyer to a human immediately, with the whole conversation attached.
Respectful timing
No 11pm texts. Cadence is tuned to sensible hours and spaced so follow-up reads as helpful rather than pushy — you set the hours it obeys.
From gone quiet to booked.
No lists to build, no reminders in a notebook. It starts the moment a conversation stalls.
A lead goes quiet
A buyer asks about a unit, then stops replying. Ava notices the thread stalled — on any of your eight channels.
Enrolled in the right sequence
The cadence that fits the situation is chosen from what's already in the thread — a fresh inquiry, a no-show, a trade-in, a price shopper.
Touches adapt over days
Well-timed messages go out in the buyer's channel and language, and each next step shifts based on what they open, click or answer.
Booked, or handed to your team
Re-engaged buyers land on your calendar. Hot or unhappy ones go straight to a salesperson with the full conversation in hand.
Lead Nurturing, answered.
01 Which plan includes it?+
02 Which channels does it follow up on?+
03 Won't it feel spammy to my buyers?+
04 What happens when the lead replies, or a rep steps in?+
05 How does it work alongside Chat & SMS AI and Lead Scoring?+
How many quiet leads are sitting in your pipeline right now?
A 20-minute demo on your real pipeline. We'll take leads that went quiet and show you the sequence they'd be in today.
Available across the US and Canada